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Frequently asked questions

The need-to-knows (short, sweet, and helpful).

Where do you ship?

We currently ship across Canada only.

Do you accept returns?

Not at the moment. Since we make socks and hats (aka: items that don’t do well with returns), all sales are final.

Do you offer free shipping?

Yes—shipping is free on orders over 100 CAD.

How do you ship orders?

All orders are shipped via Canada Post. Orders take a couple of days to process, and we don’t ship on weekends.

Can I change my order after placing it?

If your order hasn’t shipped yet, reach out and we’ll try our best to help.

Is there a warranty?

If something arrives damaged or not as expected, contact us right away so we can make it right.

What materials do you use?

Our beanies are made from Australian merino wool (RWS-certified), soft, breathable, and naturally temperature-regulating.
Our socks are all made from a combed cotton or merino wool blends depending on the style, all chosen for comfort and durability.

How do I wash my socks and beanies?

Cold wash, lay flat to dry, and no tumble. Treat them kindly and they’ll last longer.

Where is Bondoole based?

We’re proudly based and designed on Vancouver Island.

Where are Bondoole products made?

Our socks and beanies are made in China using trusted, audited suppliers we’ve worked closely with.

Is your merino wool ethical?

Yes. Our beanies use merino wool that’s ethically sourced and certified by the Responsible Wool Standard (RWS).