Frequently asked questions
Everything you might want to know (and a few things you didn’t know you needed).
Shipping & Delivery
We currently ship within Canada only.
Please allow up to 2 business days for processing. Once shipped, you’ll receive a tracking number via email.
Orders are shipped via Canada Post.
Returns & Order Changes
No. Due to the nature of our products (socks and hats), all sales are final. If there’s an issue with your order, please get in touch and we’ll do our best to make it right.
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Product Care & Materials
We recommend cold washing and laying flat to dry to keep everything looking and feeling its best. Avoid high heat or tumble drying.
Our beanies are made from RWS-certified merino wool — soft, breathable, and responsibly sourced. Our socks are crafted from premium combed cotton blends with comfort-focused details like arch support and breathable mesh.
Ethics & Brand Story
Yes. All of our accessories are made in responsible facilities with a focus on ethical production, fair working conditions, and traceable materials.
Yep. We’re an independent, female-founded business based in Canada, inspired by the joy of everyday exploration.
Wholesale & Partnerships
Yes. We offer wholesale with low minimums and a no-nonsense approach. If you’re interested in stocking Bondoodle, get in touch.