Frequently asked questions
The need-to-knows (short, sweet, and helpful).
We currently ship across Canada only.
Not at the moment. Since we make socks and hats (aka: items that don’t do well with returns), all sales are final.
Yes—shipping is free on orders over 100 CAD.
All orders are shipped via Canada Post. Orders take a couple of days to process, and we don’t ship on weekends.
If your order hasn’t shipped yet, reach out and we’ll try our best to help.
If something arrives damaged or not as expected, contact us right away so we can make it right.
Our beanies are made from Australian merino wool (RWS-certified), soft, breathable, and naturally temperature-regulating.
Our socks are all made from a combed cotton or merino wool blends depending on the style, all chosen for comfort and durability.
Cold wash, lay flat to dry, and no tumble. Treat them kindly and they’ll last longer.
We’re proudly based and designed on Vancouver Island.
Our socks and beanies are made in China using trusted, audited suppliers we’ve worked closely with.
Yes. Our beanies use merino wool that’s ethically sourced and certified by the Responsible Wool Standard (RWS).